laky9 Privacy Policy

1.1 Registration and Account Information

When you create an account at laky9, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number (Bangladeshi number)
• Residential address
• National ID card or passport details (for identity verification)
• Preferred payment method (bKash, Nagad, Rocket, Upay or bank account details)

1.2 Usage and Transaction Information

We automatically collect the following information related to your use of the platform:

• Deposit and withdrawal history
• Details of betting and gaming activity
• Login time, session duration, and device information
• IP address and geographic location
• Browser and operating system information
• Information obtained from cookies and tracking technologies

1.3 Customer Service Information

When you contact us through our 24/7 live chat or email, we store the details of that conversation. This includes your questions, complaints, and descriptions of issues. This information is used to improve service quality and resolve disputes.

laky9 uses your information only for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To complete the "Know Your Customer" (KYC) process and verify that users are 21 or older.
• Financial Transactions: To process deposits, withdrawals, and other financial activities.
• Fraud Prevention: To identify suspicious activity and maintain platform security.
• Customer Service: To resolve your questions and issues.
• Responsible Gaming: To monitor your gaming behavior and provide support when needed.
• Platform Improvement: To conduct data analysis to improve the user experience.
• Legal Obligations: To comply with applicable laws and regulations.

3.1 Use of Cookies

laky9 uses cookies to improve your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for the core functionality of the platform — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect usage statistics for the platform.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

4.1 Sharing Information with Third Parties

laky9 never sells your personal information to third parties. However, limited information may be shared in the following cases:

• Payment Processors: bKash, Nagad, Rocket, Upay and banks — only to complete transactions.
• Technology Providers: Trusted technology partners for operating the platform securely.
• Legal Authorities: Disclosure of information to authorities based on court orders or legal demands.
• Fraud Prevention: With relevant agencies to prevent financial crime and money laundering.

All third-party providers operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

5.1 Technical Security

laky9 uses industry-standard security technology to keep your information safe:

• SSL/TLS encryption — all data transmission is encrypted.
• Sensitive information stored in the database is encrypted.
• Firewall and intrusion detection systems are active.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available as an option.

5.2 Organizational Security

Only authorized staff have access to your information and they operate under strict confidentiality agreements. Our staff receive regular data protection training. Access to information is controlled on a need-to-know basis.

We retain your personal information for as long as it is necessary to provide the service or as required to fulfill legal obligations. In detail:

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: Information is retained for the required period after account closure in accordance with legal obligations.
• Transaction Records: Financial records are retained for the period specified under applicable regulations.
• Communication Logs: Customer service related information is retained for the period necessary to resolve disputes.

After the specified period, information is securely deleted or anonymized.

Under laky9's privacy policy, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (in a manner consistent with legal obligations).
• Objection: The right to object to the processing of your information for specific purposes.
• Restriction: The right to request that processing of your information be limited in certain circumstances.

To exercise these rights, contact our 24/7 live chat or send an email to [email protected]. We will do our best to respond to your request as quickly as possible.

laky9 is a platform for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification during registration is mandatory. If we learn that a minor has created an account, that account will be closed immediately and the related information will be deleted.

laky9 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes will be considered as your agreement to the updated policy. The date of the most recent update is noted at the top of the page.

We recommend that you review this policy regularly so that you are always up to date regarding the protection of your information.

If you have any questions, concerns, or complaints about this privacy policy or your information, contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team considers your requests with due care and strives to respond promptly. We are committed to protecting every user's privacy and want to maintain a transparent and trustworthy relationship with you.